We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.
1. Request For The Returned Or Exchanged Items
a. The customer has to contact us to get a return authorization (return address) or exchange authorization within 60 days upon receipt if you want to return/exchange your purchase.
b. Items received in original packaging.
c.our customer service usually will let you take some photos to check if as original conditions
2. Return Guidelines:
If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 60 days upon receipt. However you need to pay the return’s shipping fee on your own.
Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee
3. Exchange Guidelines:
Exchange is available if you are not 100% satisfied with your purchase within 60 days upon receipt. However you need to pay the return’s shipping fee on your own.
4. How Long Does It Take To Process My Return?
Once we have received your package, if you ask for return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.